Unassigned chats
See new contacts that haven't been assigned to an agent yet, in real time.
1CHATS
Turn your WhatsApp into a central de atendimento organizada
Chats, queues, tags, AI and CRM in one dashboard — without losing the human touch.
THE FULL CHAT
Full history, vínculo ao negócio and quick actions
Every message is saved to the contact and deal. On one screen, link a lead to a deal, transfer the chat, create a task, schedule a meeting or call — without leaving the conversation.
- Shortcuts to link deals, transfer and close chats
- AI-suggested replies in one click
- Signatures and ready-made templates by team
- Dark and light modes, optimized for long shifts
DASHBOARD
A dashboard to see, in seconds, como está o atendimento
Chats in progress
Track active chats and see how long each conversation has been open.
2Completed chats
Keep track of closed chats and the total volume handled.
3Average first response time
Track how quickly your team first responds to a lead.
4Overloaded queues
Quickly spot bottlenecks and departments that need more support.
5READY-MADE AUTOMATIONS
Ready-to-use WhatsApp automation
Welcome messages, lead qualification, cart recovery, appointment reminders, and remarketing — all set up in the visual editor, with AI when support needs more flexibility.
- Broadcasts targeted by tag and funnel stage
- AI that gets context and qualifies before a human steps in
- Queues by department, agent or priority
- Full CRM history with metrics for each campaign
CALLS
Calls logged dentro da conversa
Every call is logged in the contact, deal, and dashboard — with duration, actual status, and the assigned agent.
AI SALES
WhatsApp sales conduzidas pela IA
plotado's vertical module shows how AI engages WhatsApp leads, qualifies them, and hands off deals ready for a human rep to close — right on their phone.
- Mobile-first support, the way customers chat
- AI qualifies, books, and creates CRM deals
- Automatic handoff to sales when needed
- Everything logged in the pipeline and contact history
JOURNEY
Your customer's support journey, from first contact to after-sales
Every step mapped, with clear ownership, deadlines, and automation.
Contact arrival
WhatsApp and Instagram integration.
1Triage and classification
AI and tags set urgency and type.
2Active support
Chats with full history and reply shortcuts.
3Internal routing
Dedicated queues for each team.
4Post-support
Automated surveys, follow-ups, and feedback.
5Quality reports
Average times, satisfaction, and volume by reason.
6TEAM
How plotado changes daily work for your equipe de atendimento
plotado simplifies support work by bringing everything into one organized queue so no conversation gets forgotten. Managers get more visibility to act early, spot bottlenecks, and keep the team aligned with sales and marketing.
Less stressed agents
Less frantic chasing, clearer workflows.
1Managers with insight
Clear data to adjust course and recognize performance.
2More satisfied customers
Fast, consistent replies, with no ghosting.
3Get key answers before you agendar sua demonstração
Yes. The goal is to centralize support in the platform, with all the benefits of queues, tags, metrics, and AI. You still use WhatsApp as a channel, but manage everything through plotado's CRM.
Yes. You can connect multiple numbers, organize them by location, service, or department, and view them all in one support dashboard.
Yes. You can set permissions by user, limit what each role can see, and track the history of actions within the platform.
Yes. The platform provides average times, volumes by reason, satisfaction, and ready-made reports to track team performance.
Start offering better WhatsApp support today
Try it free for 7 days. See the difference.
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